Refund policy

Return & Refund Policy — Momoka.Shop

Last Updated: October 2, 2026

At Momoka.Shop, customer satisfaction is important to us. If there is an issue with your order, we are here to help.

Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • Original packaging, tags, and accessories should be included where applicable.

  • The item must not be damaged, washed, altered, or used by the customer.

  • Customers must provide the order number and reason for the return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please send us:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the packaging, if applicable

After reviewing the issue, we may offer a replacement or refund.

Change of Mind

If you want to return an item because you changed your mind, the item must be unused and in its original condition.

Return shipping costs may be the customer's responsibility for change-of-mind returns.

Non-Returnable Items

The following items may not be eligible for return:

  • Used or washed items

  • Damaged items caused by the customer

  • Customized or personalized items

  • Clearance or final-sale items

Damaged, defective, or incorrect items will be handled separately.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible.

For Cash on Delivery (COD) orders, our customer support team will contact you regarding the available refund method.

Please allow 5–10 business days for an approved refund to be processed, depending on the payment provider or bank.

Return Shipping

If the return is due to a wrong, damaged, or defective item, Momoka.Shop may cover the applicable return shipping cost.

For a change-of-mind return, the customer may be responsible for return shipping costs.

How to Request a Return

To request a return, contact us at:

Email: momoka7258@gmail.com
WhatsApp:: 03109798882

Please include your order number, reason for return, and photos/videos where applicable.

Please do not send any item back without contacting us first and receiving return instructions.

Contact Us

Momoka.Shop
Email:momoka7258@gmail.com
WhatsApp: 03109798882